Administration Policies

Unfortunately server crashes are an inevitable side of Rust. There is no amount of hardware that can avoid these situations. Our two largest servers at full capacity with queues typically only use about 6 to 10% of their CPU and RAM. RustDedicated.exe (the software that runs server side) is just not very optimized and frequently has issues. They are unpredictable and completely out of our control.

Any server crash will almost always mean a roll back because servers do not save constantly (that would be impossible). The most it can be is 10 minutes. The least is 0. But it is inevitable that some progress will be lost. Other major actions could not be saved either, such as completing a quest. Plugins typically save their data immediately upon action. If you put something in your backpack, it gets saved right then for you personally. If you complete a quest, that completion gets saved to the quest data file for your SteamID immediately. But a Rust save file is global and only saves every 10 minutes.

This does not mean the admin team just sits back and watches the world burn. In the event of a crash we issue an "all hands on deck" in our staff Discord and work through this list:

The short statement on this is that we do not spawn in items for players under any circumstances without concrete proof through video or an admin physically witnessing the loss themselves in person. Seeing a player complain in chat about it does not constitute an admin seeing it happen. There are many ways for players to lose items and we provide countless resources to cover yourself from being a victim to losing items.

These recording apps do not flat out "record" your gameplay and they do not lag your system. We have seen players run them on bare minimum spec laptops with no issues. You pick a time length, set a hotkey, and just play. If something happens you want to record, press the hotkey and the software saves the last X minutes of gameplay to a file. It is that simple.

Our policy for not spawning items is firm. No amount of cussing at us (yes, this is a common occurrence with these ticket types), no amount of "but why would I lie?", and no amount of "bro, you know me though" is going to change that stance. It is probably the most firm stance we have on our servers. But not for the reasons one may think.

We believe in fair treatment for all players. From the newest, to the meanest, to the most tenured and polite. We handle all support situations equally. We really do believe you most often. We do know you would not lie to us most of the time. And we do "know you" and like your presence in our community. But that does not mean we can spawn items in for you without proof, because that would mean we would have to do it for everyone. The problem does not fall on you for lying, it falls on other players knowing we will take someone's word and spawn in items. With fair treatment for all, if we take the word of someone we know and like and are sure would never lie to us, we also have to take the word of everyone. And that is where the issue comes in.

This means that anyone at any time could just claim they lost whatever stack of anything they desire, and we would have to spawn it for them. We have no way of differentiating the truthful from the untruthful, and it would spread like wildfire. Rumors of "just put a ticket in, the admin team will spawn whatever in for you" would spread. And if we then applied scrutiny to who we believed and who we did not (the only logical solution to taking someone's word for it) we would open ourselves up to massive claims of admin favoritism or admin abuse. That is a server killer, period.

So our stance is firm. We make every effort to alert players to this stance, to provide players with means to never be a victim of losing items, and to make sure players always have ways of providing proof. We have done our due diligence on this topic, so if a player refuses all of those methods, it is the player's fault when they do lose an item. We cannot force you to read or educate yourself on all of these methods of protecting yourself, but that responsibility still lies on you.

You can lead a horse to water but you cannot make it drink.